Project & Program Management
Structuring complex, cross-functional initiatives so scope, budget, risk and milestones stay under control from kickoff to delivery.
Alexander Kucherov
I turn complex business challenges into scalable execution.
Project Management • Digital Transformation • Operations • AI Automation
For more than 20 years I have helped multinational companies and high-growth businesses across Automotive, Banking, Insurance and Telecommunications turn strategy into working operating systems — building teams and processes from scratch, implementing CRM/ERP systems, and delivering measurable commercial results.
About
Business, technology and operations — working as one system
Alexander is a senior project and business transformation leader with more than 20 years of experience across multinational companies and high-growth businesses in Automotive, Banking, Insurance and Telecommunications. He has built teams and operations from scratch, launched digital platforms, and led nationwide network expansion programmes for international brands.
His work sits at the intersection of business, technology and people. Rather than managing projects in isolation, Alexander designs the operating systems around them — defining requirements, coordinating software engineers and vendors, implementing CRM/ERP platforms, and putting KPI and governance structures in place so that results are repeatable, not accidental.
He works fluently with cross-functional teams — sales, marketing, operations and technology — and is equally comfortable setting strategy with executive stakeholders and writing the business requirements that development teams build against.
- Project & Program Management
- Digital Transformation
- Business Analysis & Stakeholder Management
- Agile & Scrum, Jira & Confluence
- CRM / ERP Implementation
- Process Optimisation & Operations Management
- Risk & Vendor Management
- Change Management
- KPI & OKR Management
- Sales Operations & Customer Experience
- AI Automation for Business
- Strategic Planning & Product Launch
20+
Years of leadership and transformation experience
300
Service centres built into a nationwide network
RUB 100M
In new sales developed from zero within three years
28th → 2nd
Global brand ranking improvement for Russia within the network
Experience spans Automotive, Banking, Insurance and Telecommunications.
Expertise
Where strategy meets execution
Twelve areas of practice, each tied to a business outcome rather than a buzzword.
Digital Transformation
Turning manual, fragmented operations into connected digital processes — from current-state assessment to a working roadmap.
Business Process Optimisation
Mapping how work actually happens, removing bottlenecks, and redesigning SOPs so operations scale without adding headcount.
CRM / ERP Implementation
Translating business needs into requirements, user stories and acceptance criteria that engineering and vendor teams can build against.
AI & Business Automation
Identifying where AI and automation genuinely remove manual work, and structuring those opportunities into requirements for implementation teams.
Business Analysis & Requirements
Gathering and documenting business requirements that hold up under real engineering scrutiny — the bridge between the business and IT.
Operations Transformation
Building operational infrastructure and service delivery capability from the ground up, including call-centre and field operations.
Sales Operations
Designing the sales processes, reporting and quality metrics that turn ad-hoc selling into a predictable, measurable engine.
Change Management
Bringing regional teams, partners and vendors along through large-scale change, with training and performance management built in.
KPI / OKR Systems
Defining the metrics that matter and the governance cadence that keeps teams accountable to milestones, budget and quality.
Cross-functional Leadership
Coordinating sales, marketing, operations and technology teams around a single roadmap and a single set of priorities.
Vendor & Stakeholder Management
Managing external partners and internal stakeholders so delivery stays aligned, on budget and on schedule.
Services
How I can help your business
Advisory, delivery and training built around the same competencies used to run the programmes above.
Digital Transformation Advisory
For companies that need to redesign processes, systems and operating models.
- Current-state assessment
- Transformation roadmap
- Process redesign
- CRM/ERP requirements
- Implementation governance
- KPI framework
Project & Program Management
For complex, cross-functional initiatives that need structured delivery.
- Project setup
- Roadmap & milestones
- Risk management
- Stakeholder governance
- Vendor coordination
- Delivery control
Business Process Optimisation
For companies with inefficient or poorly scalable operations.
- Process mapping
- Bottleneck analysis
- SOP redesign
- Automation opportunities
- KPI and control system
CRM / ERP & Business Requirements
For companies preparing to implement or improve digital systems.
- Requirements gathering
- Business requirements documentation
- User stories
- Backlog creation
- Vendor/developer coordination
- Acceptance criteria
AI Automation for Business
Business-side guidance for identifying and structuring AI automation opportunities — not engineering implementation.
- AI opportunity assessment
- Business process automation design
- AI agent use-case identification
- Workflow redesign
- Requirements for implementation teams
Executive & Management Consulting
For leaders building or scaling a department, function or commercial operation.
- Building departments from scratch
- Scaling operations
- KPI systems
- Management processes
- Commercial operations
- Cross-functional leadership
Workshops & Corporate Training
Practical training for teams and leaders, built from real operating experience.
- Project management for business leaders
- Digital transformation
- Process optimisation
- CRM implementation
- KPI management
- Working effectively with IT teams
- Requirements gathering for non-technical managers
Methodology
How I work
-
01
Diagnose
Understand the current state — processes, systems, stakeholders and constraints — before proposing anything.
-
02
Design
Define the target operating model, requirements and success metrics in terms the business and IT both understand.
-
03
Plan
Build a realistic roadmap with milestones, ownership, budget and risk controls in place from day one.
-
04
Execute
Coordinate teams, vendors and engineers to deliver against the plan, with governance to keep things on track.
-
05
Measure
Put KPI and reporting structures in place so results are visible, not anecdotal.
-
06
Improve
Use what the data shows to refine the process, the system and the plan — continuously, not once.
Experience
Career highlights
Head of Network Development
Led the end-to-end launch and nationwide expansion of the EUROREPAR Car Service network, coordinating regional managers, marketing, operations and external partners. Defined business requirements for CRM, website and lead-generation systems, and drove digital transformation initiatives across the network while managing partner onboarding, training, KPIs, budget and risk.
Built ~300 service centres from scratch · grew sales from zero to ~RUB 100M in three years · helped move Russia from 28th to 2nd place globally for the brand.
Head of Sales / Business Development
Joined an early-stage technology startup and helped transform the business idea into a scalable digital platform — building the sales organisation from scratch, working directly with software engineers to define CRM and automation requirements, managing the backlog in Jira, and introducing KPI-driven reporting and quality metrics.
Contributed to strategic planning and investor presentations as the platform scaled.
Head of Operations
Built and managed large-scale operational infrastructure and service delivery, including CRM/ERP implementation, budgeting, vendor management and process design across a cross-functional transformation programme.
Sales, Operations & Customer Experience
Roles spanning sales, business development, process improvement, customer experience, KPI reporting, stakeholder coordination and operational transformation across banking, insurance and telecom.
Selected Case Studies
Transformation in practice
Automotive · Network Development
Building a nationwide service network
Challenge. Launch a new automotive service brand nationwide with no existing sales, no advertising budget, and strong competition from global players.
Approach. Defined the rollout model end-to-end — partner onboarding, training, CRM and lead-generation requirements — and coordinated regional managers, marketing and operations against a shared roadmap and KPI framework.
Result. Grew the network to roughly 300 service centres and ~RUB 100M in new sales within three years, helping move Russia from 28th to 2nd place globally for the brand.
Startup · Commercial Operations
Building commercial operations for a digital startup
Challenge. Turn an early-stage automotive-services idea into a working, scalable digital business with no existing sales organisation.
Approach. Built the sales function from scratch, worked directly with software engineers to define CRM and automation requirements, and introduced Agile-style collaboration and KPI reporting through Jira.
Result. Established a functioning commercial operation with structured reporting and quality metrics, supporting the company's strategic planning and investor presentations.
Operations · Digital Transformation
Operations and digital transformation
Challenge. Build large-scale operational infrastructure capable of reliable service delivery across a cross-functional organisation.
Approach. Implemented CRM/ERP systems, redesigned core processes, and put budgeting, vendor management and KPI controls in place across the operation.
Result. Delivered a stable, scalable operating model supporting service delivery and cross-functional transformation.
Who I Work With
Built for leaders driving change
- CEOs & Founders
- COOs
- Heads of Operations
- Product Leaders
- Transformation Leaders
- SMEs
- Scale-ups
- International Technology Companies
- Companies Undergoing Digital Transformation
Contact
Let's discuss your project
Tell me a little about your business and what you're trying to solve. I respond personally to every enquiry, usually within one to two business days.
alexandr.kucherov.info@gmail.com
linkedin.com/in/alexandr-kucherov-b542a823